The
recovery service
for lost property
Simply the fastest and most convenient way to recover your lost
items with the best success rate.
FILE CLAIM
Free submittals
Phone support
Full investigation
We do all the work
4.87
314+ Raving Reviews
See all our reviews
1
File a claim
2
Agent Investigates
3
Locate & Retrieval
AS ADVERTISED IN
We know where to look
Our experienced agents know where to look and who to contact to help find and arrange the recovery of your items. Our dedicated concierges will file claims, investigate and communicate with facilities on your behalf to provide timely updates and arrange the recovery of your items.
We save you time, money and headaches by managing the entire process on your behalf.
Fast and Easy Process
We handle everything to make the entire process fast, simple and easy saving you tons of hours and
precious time.
01
File a Claim
You
File a Claim
You quickly create a claim telling us the item and location details
A case is opened. The case is created based on the details provided.
FILE CLAIM
02
Active Investigation
We
Start Investigation
An agent is assigned to search relevant resources to see if your item had already been found and logged.
We also contact, notify and alert relevant facilities and area personnel of item claim details.
FILE CLAIM
03
Located & Recovered
Your Item
Located & Recovered
Located items are verified to match the claims ticket details.
We coordinate the pickup or shipping of recovered items.
FILE CLAIM
Find & Recover Anything
Our trained experts can help you recover just about any lost item at any location.
Keys
Jewelry
ID
Wallet
Baggage
Laptop
Tablet
Phone
Earphones
Watches
Keys
Jewelry
ID
Wallet
Baggage
Laptop
Tablet
Phone
Earphones
Watches
We Proactively Search Everywhere
Our trained experts can help you recover just about any lost item at any location.
Airport Terminals
Business Area
Transport Services
Check in areas
Security check points
Terminal gates
Airline boarding areas
Baggage claim
Airline
Coffee Shops
Restaurant and eateries
Currency Exchange Stations
Airport Lounges
Waiting rooms
Service facilities
Metro railways
Rental car counters
Bus terminals
Curbside pickups
Parking lots
Arrival drop off
Airport Terminals
Check in areas
Security check points
Terminal gates
Airline boarding areas
Baggage claim
Airline
Business Area
Coffee Shops
Restaurant and eateries
Currency Exchange Stations
Airport Lounges
Waiting rooms
Service facilities
Transport Services
Metro railways
Rental car counters
Bus terminals
Curbside pickups
Parking lots
Arrival drop off
Travel industry Expertise
Our trained experts can help you recover just about any lost
item at any location
Airports
Rental Cars
Airlines
Check Points
Casinos
Cruise Ships
Hotels & Resorts
Theme Parks
Airports
Rental Cars
Airlines
Check Points
Casinos
Cruise Ships
Hotels & Resorts
Theme Parks
Integrated Global Network
Our systems are connected to a global network that allows us to report, locate and track lost items much faster than anyone else. We also know where these items usually turn up and can send our agents to look on your behalf.
Satisfaction Guarantee
Let us know immediately as our dedicated agent will promptly initiate the investigation of your lost item establishing your rightful ownership with all relevant parties.
Award Winning Experience
We have recovered more than 30,000 items that were lost at airports, rental cars, boat cruises and theme parks, and do it faster than anyone else.
What Our Customers Are Saying
Average Rating 4.87
Rated 4.87 out of 5.0 based on 314 reviews
Charing Ess.
Aug 07, 2026
SIN – Singapore Changi Airport
I accidentally left my phone case at the airport and didn't realize it was missing until I had already left. The case had several important IDs and cards stored in the back, so I was extremely worried about losing them. I submitted a report and your team responded quickly, kept me updated throughout the search, and made the recovery process easy to follow.
Verified
Bliss M.
Aug 05, 2026
AMS - Amsterdam Schiphol Airport
I honestly thought I had lost my backpack for good when I realized I had left it on the airport train. I didn’t notice until I got to the terminal, and I immediately started panicking because I had several personal things inside that I really needed. I reported it and was surprised by how quickly your team got back to me. They sent me the instructions by text, kept me updated, and made the whole process ... Read Moreeasy to follow. My backpack was found and mailed back to me in less than 36 hours. I was so relieved when it arrived. I really appreciate how helpful and responsive everyone was. Thank you so much for helping me get my things back!!
Verified
Lukas S.
Aug 04, 2026
SEA – Seattle-Tacoma International Airport
I accidentally left my Kindle and noise-canceling headphones at the boarding gate after rushing to catch my connecting flight. I didn't realize they were missing until I arrived at my destination. Your team responded to my report quickly, kept me informed every step of the way, and recovered both items much sooner than I expected.
Verified
Henry P.
Aug 01, 2026
HKG – Hong Kong International Airport
I accidentally left my left slipper on board the aircraft after my flight and didn't realize it until I had already left the airport. I thought it was gone for good, but your team responded to my report promptly, kept me updated throughout the process, and made everything easy to follow. I truly appreciate the professionalism, responsiveness, and care your team showed while assisting with my lost item. Thank you for making a stressful situation ... Read Moremuch easier to handle.
Verified
Fernandez A.
Jul 28, 2026
LHR – London Heathrow Airport
I accidentally left my laptop charger and travel adapter at my departure gate. I assumed I would need to replace everything, but your team found both items much faster than I expected. The updates were prompt, and arranging delivery was simple. Thank you for making what could have been a frustrating experience so easy.
Verified
Albert (Noy) F.
Jul 18, 2026
DEL – Indira Gandhi International Airport
I accidentally left a poster displaying my name at the airport and considered it lost after I couldn't locate it. Since it was important for meeting arriving guests, I was worried it was gone for good. I submitted a lost item report, and your team responded quickly, kept me updated throughout the process, and successfully located the poster. The updates were timely, and the entire recovery process was smooth from start to finish. I'm grateful ... Read Morefor the professionalism and care your team demonstrated. Thank you for going above and beyond to help me recover my missing poster!
Verified
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User is a Verified Airport Recovery Services customer
Originally posted on lostfoundcenter.com
Date Posted: Feb 23, 2024
Frequently Asked Questions
Everything you need to know about the product and billing.
No! You may file a standard low priority claim with our system free of charge and it will be submitted to our partners within 10-14 business days.
Premium higher priority services tickets which are +92% more likely to be recovered start at $24.
You can contact our customer service via phone and you will be assisted accordingly.
Please note that by placing an order with ARS, you are authorizing us to promptly mobilize our resources, including staff agents and third-party personnel, to actively make our best effort to locate and recover any lost items on your behalf. We value your satisfaction and aim to resolve any issues as quickly and fairly as possible. If for any reason you need to cancel your claim, please notify us within 24 hours and we will do our best to accommodate your request. Please note that any refunds are subject to our terms and conditions.
We are a U.S. based company with a remote customer care team located in cities across the world. Our agents can be reached by email or chat 7-days a week from 9 am to 9 pm EST.
Yes! We have a global network of contacts to relevant personnel and lost and found locations. We will also coordinate the shipping process once your lost item is located.
Carriers vary, but we will provide you with all the information to ensure a simple and stress free process.
Yes! When filling out your claim, you can include a note with your international number and specify the best time to call.
Our agents can be reached by phone, email, or chat 7-days week from 9 am to 9 pm EST using the information on our contact us page.
We offer phone support in English and Spanish via chat and phone.
You are assigned a dedicated support agent who will be the primary contact for all matters related to your claim. You will also receive regular email updates throughout the search for your lost item to ensure you’re kept informed every step of the way.
After submitting a report of your lost item, you will receive an email confirmation. If an item fitting your description is found, we will assist you in the retrieval process from start to end.
After you file a claim, your claim will be entered into our database. Our concierge agents will open an investigation and notify relevant personnel to start a search for your item. It includes regular communication and updates with relevant locations to ensure your claim is prioritized.
Paid case investigations are started immediately upon filing the report and you will be notified within 24 hrs. regarding the status of your claim. As we attempt to locate your lost property, we will keep your report open for 20 days.
We will call you and you may also track your case status directly through our website via the case status link using the information sent to your email address. Throughout the search for your lost item, regular email updates will be provided to keep you informed.
Should an item match the description you provided, we will reach out to you via phone or email to confirm ownership and coordinate instructions and links for shipping.
PLEASE NOTE: Our fees do not include shipping and shipping fees must be paid separately.
Procedures vary, but generally, we will provide you with a copy of a written authorization or have the person collecting the item present identification along with a description matching the lost item.