The
recovery service
for lost property
Simply the fastest and most convenient way to recover your lost
items with the best success rate.
FILE CLAIM
Free submittals
Phone support
Full investigation
We do all the work
4.87
314+ Raving Reviews
See all our reviews
1
File a claim
2
Agent Investigates
3
Locate & Retrieval
AS ADVERTISED IN
We know where to look
Our experienced agents know where to look and who to contact to help find and arrange the recovery of your items. Our dedicated concierges will file claims, investigate and communicate with facilities on your behalf to provide timely updates and arrange the recovery of your items.
We save you time, money and headaches by managing the entire process on your behalf.
Fast and Easy Process
We handle everything to make the entire process fast, simple and easy saving you tons of hours and
precious time.
01
File a Claim
You
File a Claim
You quickly create a claim telling us the item and location details
A case is opened. The case is created based on the details provided.
FILE CLAIM
02
Active Investigation
We
Start Investigation
An agent is assigned to search relevant resources to see if your item had already been found and logged.
We also contact, notify and alert relevant facilities and area personnel of item claim details.
FILE CLAIM
03
Located & Recovered
Your Item
Located & Recovered
Located items are verified to match the claims ticket details.
We coordinate the pickup or shipping of recovered items.
FILE CLAIM
Find & Recover Anything
Our trained experts can help you recover just about any lost item at any location.
Keys
Jewelry
ID
Wallet
Baggage
Laptop
Tablet
Phone
Earphones
Watches
Keys
Jewelry
ID
Wallet
Baggage
Laptop
Tablet
Phone
Earphones
Watches
We Proactively Search Everywhere
Our trained experts can help you recover just about any lost item at any location.
Airport Terminals
Business Area
Transport Services
Check in areas
Security check points
Terminal gates
Airline boarding areas
Baggage claim
Airline
Coffee Shops
Restaurant and eateries
Currency Exchange Stations
Airport Lounges
Waiting rooms
Service facilities
Metro railways
Rental car counters
Bus terminals
Curbside pickups
Parking lots
Arrival drop off
Airport Terminals
Check in areas
Security check points
Terminal gates
Airline boarding areas
Baggage claim
Airline
Business Area
Coffee Shops
Restaurant and eateries
Currency Exchange Stations
Airport Lounges
Waiting rooms
Service facilities
Transport Services
Metro railways
Rental car counters
Bus terminals
Curbside pickups
Parking lots
Arrival drop off
Travel industry Expertise
Our trained experts can help you recover just about any lost
item at any location
Airports
Rental Cars
Airlines
Check Points
Casinos
Cruise Ships
Hotels & Resorts
Theme Parks
Airports
Rental Cars
Airlines
Check Points
Casinos
Cruise Ships
Hotels & Resorts
Theme Parks
Integrated Global Network
Our systems are connected to a global network that allows us to report, locate and track lost items much faster than anyone else. We also know where these items usually turn up and can send our agents to look on your behalf.
Satisfaction Guarantee
Let us know immediately as our dedicated agent will promptly initiate the investigation of your lost item establishing your rightful ownership with all relevant parties.
Award Winning Experience
We have recovered more than 30,000 items that were lost at airports, rental cars, boat cruises and theme parks, and do it faster than anyone else.
What Our Customers Are Saying
Average Rating 4.87
Rated 4.87 out of 5.0 based on 314 reviews
Chloe R.
Nov 03, 2026
SYD - Sydney Airport
I dropped my waterproof surf watch near the baggage claim and was absolutely spewin' about it. I honestly thought it was a goner, but your agent managed to snag it off the floor. I got a text with super easy instructions, paid the postage link, and you guys mailed it straight to my house. Got it back in just 24 hours. Cheers for the massive help!
Verified
Zander L.
Nov 01, 2026
MIA - Miami International Airport
When I realized my grandmother's gold necklace slipped off on the terminal skytrain, I was entirely devastated. It felt really worried since i had this for decades. The empathy from your agents was incredible; they immediately launched a search and actually recovered it! They texted me right away, and I was able to drive back and pick it up from the office the next morning. Getting it back in 18 hours was a miracle. Thank you ... Read Moreso much to the whole team!
Verified
Ambie A.
Oct 30, 2026
DXB - Dubai International Airport
I left my designer silk scarf in the first-class lounge restroom. I was deeply distressed by my own carelessness, but I prayed it would be found by honest hands. Your diligent agents did not disappoint; they secured it quickly, sent me a text message with my recovery options, and gracefully arranged for it to be mailed back to my residence. The entire process took less than 36 hours. Thanks for your honesty and speed!
Verified
Lewa V.
Oct 27, 2026
DFW - Dallas/Fort Worth International Airport
I left my favorite Stetson hat sitting right on the chairs by my departure gate. I felt really dumb for losing like I’d just lost my best friend on the trail. I figured someone had walked off with it, but your agents told me that it still possible to find it. I took the chance, to my surprise, I got a text with instructions on where to go, swung by the office on my return ... Read Moreflight, and picked it up in person. Y'all had it sorted out in less than 24 hours. Much obliged for the fantastic service!
Verified
Finley M.
Oct 25, 2026
PHX - Phoenix Sky Harbor International Airport
My tablet went missing after security screening, and I felt helpless. I contacted your department, and the staff were incredibly organized. Thanks to Jewel, she was able to tracked it down, verified ownership, and mailed it back securely. Their professionalism and empathy were beyond expectation.
Verified
Linda T.
Oct 23, 2026
ORD - Chicago O'Hare International Airport
I accidentally left my work laptop sitting out in the business lounge. I was just worried over my corporate data. Your team was so warm and Midwest-friendly about the whole thing. An agent found it, sent me a reassuring text message with a link, and had it mailed out via courier immediately. I had it back in under 30 hours. Thanks so much, folks!
Verified
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Originally posted on airportrecovery.com
Date Posted: Feb 23, 2024
Frequently Asked Questions
Everything you need to know about the product and billing.
No! You may file a standard low priority claim with our system free of charge and it will be submitted to our partners within 10-14 business days.
Premium higher priority services tickets which are +92% more likely to be recovered start at $24.
You can contact our customer service via phone and you will be assisted accordingly.
Please note that by placing an order with ARS, you are authorizing us to promptly mobilize our resources, including staff agents and third-party personnel, to actively make our best effort to locate and recover any lost items on your behalf. We value your satisfaction and aim to resolve any issues as quickly and fairly as possible. If for any reason you need to cancel your claim, please notify us within 24 hours and we will do our best to accommodate your request. Please note that any refunds are subject to our terms and conditions.
We are a U.S. based company with a remote customer care team located in cities across the world. Our agents can be reached by email or chat 7-days a week from 9 am to 9 pm EST.
Yes! We have a global network of contacts to relevant personnel and lost and found locations. We will also coordinate the shipping process once your lost item is located.
Carriers vary, but we will provide you with all the information to ensure a simple and stress free process.
Yes! When filling out your claim, you can include a note with your international number and specify the best time to call.
Our agents can be reached by phone, email, or chat 7-days week from 9 am to 9 pm EST using the information on our contact us page.
We offer phone support in English and Spanish via chat and phone.
You are assigned a dedicated support agent who will be the primary contact for all matters related to your claim. You will also receive regular email updates throughout the search for your lost item to ensure you’re kept informed every step of the way.
After submitting a report of your lost item, you will receive an email confirmation. If an item fitting your description is found, we will assist you in the retrieval process from start to end.
After you file a claim, your claim will be entered into our database. Our concierge agents will open an investigation and notify relevant personnel to start a search for your item. It includes regular communication and updates with relevant locations to ensure your claim is prioritized.
Paid case investigations are started immediately upon filing the report and you will be notified within 24 hrs. regarding the status of your claim. As we attempt to locate your lost property, we will keep your report open for 20 days.
We will call you and you may also track your case status directly through our website via the case status link using the information sent to your email address. Throughout the search for your lost item, regular email updates will be provided to keep you informed.
Should an item match the description you provided, we will reach out to you via phone or email to confirm ownership and coordinate instructions and links for shipping.
PLEASE NOTE: Our fees do not include shipping and shipping fees must be paid separately.
Procedures vary, but generally, we will provide you with a copy of a written authorization or have the person collecting the item present identification along with a description matching the lost item.