IAD – Washington Dulles International Airport
Near my gate, I set down my laptop bag containing critical work documents and left it behind in the rush to board. The potential consequences were daunting. Recovery service, your staff responded promptly and thoroughly, with Elena coordinating the search across terminal areas. She was very good and just knowing someone was helping to look for it really gave me piece of mind. The overwhelming gratitude and relief when they confirmed the bag was safe and recovered were immense. Thank you getting it back to me!