Charles de Gaulle
Airport Recovery
for Lost Property
Simply the fastest and most convenient way to recover your lost
items with the best success rate.
FILE CLAIM
Free submittals
Phone support
Full investigation
We do all the work
4.87
314+ Raving Reviews
See all our reviews
1
File a claim
2
Agent Investigates
3
Locate & Retrieval
AS ADVERTISED IN
We know where to look at Charles de Gaulle
Our experienced agents know where to look and who to contact to help find and arrange the recovery of your items. Our dedicated concierges will file claims, investigate and communicate with facilities on your behalf to provide timely updates and arrange the recovery of your items.
We save you time, money and headaches by managing the entire process on your behalf.
Fast and Easy Process
We handle everything to make the entire process fast, simple and easy saving you tons of hours and
precious time.
01
File a Claim
You
File a Claim
You quickly create a claim telling us the item and location details
A case is opened. The case is created based on the details provided.
FILE CLAIM
02
Active Investigation
We
Start Investigation
An agent is assigned to search relevant resources to see if your item had already been found and logged.
We also contact, notify and alert relevant facilities and area personnel of item claim details.
FILE CLAIM
03
Located & Recovered
Your Item
Located & Recovered
Located items are verified to match the claims ticket details.
We coordinate the pickup or shipping of recovered items.
FILE CLAIM
Find & Recover Anything
Our trained experts can help you recover just about any lost item at any location.
Keys
Jewelry
ID
Wallet
Baggage
Laptop
Tablet
Phone
Earphones
Watches
Keys
Jewelry
ID
Wallet
Baggage
Laptop
Tablet
Phone
Earphones
Watches
All Charles de Gaulle Facilities.
Our trained experts can help you recover just about any lost item at any location.
Airport Terminals
Business Area
Transport Services
Check in areas
Security check points
Terminal gates
Airline boarding areas
Baggage claim
Airline
Coffee Shops
Restaurant and eateries
Currency Exchange Stations
Airport Lounges
Waiting rooms
Service facilities
Metro railways
Rental car counters
Bus terminals
Curbside pickups
Parking lots
Arrival drop off
Airport Terminals
Check in areas
Security check points
Terminal gates
Airline boarding areas
Baggage claim
Airline
Business Area
Coffee Shops
Restaurant and eateries
Currency Exchange Stations
Airport Lounges
Waiting rooms
Service facilities
Transport Services
Metro railways
Rental car counters
Bus terminals
Curbside pickups
Parking lots
Arrival drop off
Travel industry Expertise
Our trained experts can help you recover just about any lost
item at any location
Airports
Rental Cars
Airlines
Check Points
Casinos
Cruise Ships
Hotels & Resorts
Theme Parks
Airports
Rental Cars
Airlines
Check Points
Casinos
Cruise Ships
Hotels & Resorts
Theme Parks
Integrated Global Network
Our systems are connected to a global network that allows us to report, locate and track lost items much faster than anyone else. We also know where these items usually turn up and can send our agents to look on your behalf.
Satisfaction Guarantee
Let us know immediately as our dedicated agent will promptly initiate the investigation of your lost item establishing your rightful ownership with all relevant parties.
Award Winning Experience
We have recovered more than 30,000 items that were lost at airports, rental cars, boat cruises and theme parks, and do it faster than anyone else.
What Our Customers Are Saying
Average Rating 4.87
Rated 4.87 out of 5.0 based on 314 reviews
Johnson S.
Oct 24, 2025
DTW - Detroit Metropolitan Airport
I was seated in A71 and some how I left my reading glasses right before boarding. I wasn't going to even try to look for it as it was old. I spoke to a lady in your department and It gave me hope of getting it back. Once I paid, it took just a text saying that it was found. The staff were attentive and took my report seriously. Next days, I got an email ... Read Moresaying they were found. Incredible service!
Verified
Terry C.
Oct 23, 2025
IAH - George Bush Intercontinental Airport
I was with my daughter at that lego shop, I remember holding out my phone to take a picture of us. I was on a wheelchair so I put down my phone on one of the lego mannequin based to grab my wallet. So I lost it without knowing until I was already seated to fly. I'm glad your service existed and it provided the option to have it ship out to my address. ... Read MoreThank you for your work and involvement.
Verified
Jerry L.
Oct 22, 2025
MSP - Minneapolis–Saint Paul International Airport
While I was grabbing a bite at Caribou Coffee shop, my coat was hung on a black post. I was boarding soon, so It made it even more stressful for me. I lost hope. I wasn’t expecting much from your service, but your staff went above and beyond to locate it. Your team's communication was top-notch and I'm grateful I used your service.
Verified
Roy L.
Oct 21, 2025
CLT - Charlotte Douglas International Airport
I forgot my tablet while rushing to my connection. I remember I was using it at concourse A in a brewing company bar. As I was searching for solution, your website came up so I went for it. They updated me quickly, and I had my tablet back in less than a day. Really good service beyond expected.
Verified
Rex S.
Oct 20, 2025
SFO - San Francisco International Airport
I was seating on one of the seat at the club lounge and I left my travel pouch with jewelry. I almost cried realizing it was not going to be found anymore but to my surprise, your team located it the next day. Their honesty and care speak volumes. Thank you for your great service!
Verified
Dia L.
Oct 19, 2025
DFW - Dallas/Fort Worth International Airport
I was standing outside of Toys R us waiting for my kids to buy something. I had our bags and somehow I may have left my iPad there. I felt disappointed since they were a gift and I had them for years. I saw your service and at first I was not sure if it would still be found. The woman who assisted me really assured me that it will be found. So I ... Read Morewaited for about less than a day and man I was able to set up my shipping. Your service was easy and professional. Thank you for finding my iPad.
Verified
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User is a Verified Airport Recovery Services customer
Originally posted on lostfoundcenter.com
Date Posted: Feb 23, 2024
Frequently Asked Questions
Everything you need to know about the product and billing.
No! You may file a standard low priority claim with our system free of charge and it will be submitted to our partners within 10-14 business days.
Premium higher priority services tickets which are +92% more likely to be recovered start at $24.
You can contact our customer service via phone and you will be assisted accordingly.
Please note that by placing an order with ARS, you are authorizing us to promptly mobilize our resources, including staff agents and third-party personnel, to actively make our best effort to locate and recover any lost items on your behalf. We value your satisfaction and aim to resolve any issues as quickly and fairly as possible. If for any reason you need to cancel your claim, please notify us within 24 hours and we will do our best to accommodate your request. Please note that any refunds are subject to our terms and conditions.
We are a U.S. based company with a remote customer care team located in cities across the world. Our agents can be reached by email or chat 7-days a week from 9 am to 9 pm EST.
Yes! We have a global network of contacts to relevant personnel and lost and found locations. We will also coordinate the shipping process once your lost item is located.
Carriers vary, but we will provide you with all the information to ensure a simple and stress free process.
Yes! When filling out your claim, you can include a note with your international number and specify the best time to call.
Our agents can be reached by phone, email, or chat 7-days week from 9 am to 9 pm EST using the information on our contact us page.
We offer phone support in English and Spanish via chat and phone.
You are assigned a dedicated support agent who will be the primary contact for all matters related to your claim. You will also receive regular email updates throughout the search for your lost item to ensure you’re kept informed every step of the way.
After submitting a report of your lost item, you will receive an email confirmation. If an item fitting your description is found, we will assist you in the retrieval process from start to end.
After you file a claim, your claim will be entered into our database. Our concierge agents will open an investigation and notify relevant personnel to start a search for your item. It includes regular communication and updates with relevant locations to ensure your claim is prioritized.
Paid case investigations are started immediately upon filing the report and you will be notified within 24 hrs. regarding the status of your claim. As we attempt to locate your lost property, we will keep your report open for 20 days.
We will call you and you may also track your case status directly through our website via the case status link using the information sent to your email address. Throughout the search for your lost item, regular email updates will be provided to keep you informed.
Should an item match the description you provided, we will reach out to you via phone or email to confirm ownership and coordinate instructions and links for shipping.
PLEASE NOTE: Our fees do not include shipping and shipping fees must be paid separately.
Procedures vary, but generally, we will provide you with a copy of a written authorization or have the person collecting the item present identification along with a description matching the lost item.