Heathrow London
Airport Recovery
for Lost Property
Simply the fastest and most convenient way to recover your lost
items with the best success rate.
FILE CLAIM
Free submittals
Phone support
Full investigation
We do all the work
4.87
314+ Raving Reviews
See all our reviews
1
File a claim
2
Agent Investigates
3
Locate & Retrieval
AS ADVERTISED IN
We know where to look at Heathrow London
Our experienced agents know where to look and who to contact to help find and arrange the recovery of your items. Our dedicated concierges will file claims, investigate and communicate with facilities on your behalf to provide timely updates and arrange the recovery of your items.
We save you time, money and headaches by managing the entire process on your behalf.
Fast and Easy Process
We handle everything to make the entire process fast, simple and easy saving you tons of hours and
precious time.
01
File a Claim
You
File a Claim
You quickly create a claim telling us the item and location details
A case is opened. The case is created based on the details provided.
FILE CLAIM
02
Active Investigation
We
Start Investigation
An agent is assigned to search relevant resources to see if your item had already been found and logged.
We also contact, notify and alert relevant facilities and area personnel of item claim details.
FILE CLAIM
03
Located & Recovered
Your Item
Located & Recovered
Located items are verified to match the claims ticket details.
We coordinate the pickup or shipping of recovered items.
FILE CLAIM
Find & Recover Anything
Our trained experts can help you recover just about any lost item at any location.
Keys
Jewelry
ID
Wallet
Baggage
Laptop
Tablet
Phone
Earphones
Watches
Keys
Jewelry
ID
Wallet
Baggage
Laptop
Tablet
Phone
Earphones
Watches
All Heathrow London Facilities.
Our trained experts can help you recover just about any lost item at any location.
Airport Terminals
Business Area
Transport Services
Check in areas
Security check points
Terminal gates
Airline boarding areas
Baggage claim
Airline
Coffee Shops
Restaurant and eateries
Currency Exchange Stations
Airport Lounges
Waiting rooms
Service facilities
Metro railways
Rental car counters
Bus terminals
Curbside pickups
Parking lots
Arrival drop off
Airport Terminals
Check in areas
Security check points
Terminal gates
Airline boarding areas
Baggage claim
Airline
Business Area
Coffee Shops
Restaurant and eateries
Currency Exchange Stations
Airport Lounges
Waiting rooms
Service facilities
Transport Services
Metro railways
Rental car counters
Bus terminals
Curbside pickups
Parking lots
Arrival drop off
Travel industry Expertise
Our trained experts can help you recover just about any lost
item at any location
Airports
Rental Cars
Airlines
Check Points
Casinos
Cruise Ships
Hotels & Resorts
Theme Parks
Airports
Rental Cars
Airlines
Check Points
Casinos
Cruise Ships
Hotels & Resorts
Theme Parks
Integrated Global Network
Our systems are connected to a global network that allows us to report, locate and track lost items much faster than anyone else. We also know where these items usually turn up and can send our agents to look on your behalf.
Satisfaction Guarantee
Let us know immediately as our dedicated agent will promptly initiate the investigation of your lost item establishing your rightful ownership with all relevant parties.
Award Winning Experience
We have recovered more than 30,000 items that were lost at airports, rental cars, boat cruises and theme parks, and do it faster than anyone else.
What Our Customers Are Saying
Average Rating 4.87
Rated 4.87 out of 5.0 based on 314 reviews
Zyvelle G
May 11, 2026
HND-Haneda Airport
I accidentally left my purse in a waiting area after a long flight into Tokyo. Realizing it was gone made my heart sink, especially since I was traveling alone in a different country. Your agents were calm, kind, and very professional throughout the whole process, keeping me updated through text messages until my purse was found and quickly shipped back to me. I truly appreciate all the help.
Verified
강성호
May 06, 2026
ICN-Incheon International Airport
I misplaced my phone charger bag containing adapters and personal electronics near immigration. I felt worried because I depended on those devices for my work trip. Your recovery agents acted quickly and communicated very clearly from start to finish. The bag was recovered and shipped back in less than 36 hours. 감사합니다 and thank you for the excellent customer care.
Verified
Parlyne G.
May 02, 2026
SYD-Sydney Kingsford Smith Airport
While waiting at the gate in Sydney, I decided to switch into my sandals for a more comfortable flight and completely forgot one of my shoes in the seating area. I didn’t realize until I was already boarding, and I felt a mix of frustration and embarrassment at myself for such a simple mistake. As someone who travels often, I usually stay organized, so this really threw me off. I contacted your team shortly after landing, and ... Read MoreI was impressed by how quickly they responded. They sent step-by-step instructions via text, asked for a few details, and reassured me that they would check the gate area promptly. True to their word, the shoe was found in less than 24 hours. I was given the option to have it mailed or picked up, which made the whole process very convenient.
Verified
Jhon A.
May 01, 2026
SFO–San Francisco International Airport
I lost my AirPods somewhere near the seating area before boarding, and honestly I had no hope of getting them back since they’re so small and easy to miss. I shared my Find My location screenshot with your team, and they immediately checked the exact area I pointed out. I was so relieved when you told me they were found! I was able to pick them up the next day, all within 24 hours. Thank you!
Verified
Erlinda V.
Apr 27, 2026
SIN – Singapore Changi Airport
Thank you… and thank you again and again. My backpack arrived today with everything intact, and I’m honestly so impressed with everyone involved in finding and returning it. From start to finish, the effort and care really showed. I even shared on my Facebook page about how your company helped recover my backpack because I’m just that grateful. Everything was exactly as it was—nothing missing, nothing damaged. Truly appreciate all that you did!
Verified
Alladin Omar
Apr 26, 2026
DOH–Hamad International Airport
I misplaced my tablet at the lounge while waiting for my connecting flight, only realizing it was missing after I had already boarded. That moment left me quite uneasy, especially since I had important files stored on it. Your team responded quickly and professionally, guiding me step-by-step through the process via text and providing reassuring updates along the way. شكراً جزيلاً على دعمكم واهتمامكم. To my relief, the tablet was located and arranged for secure courier delivery, ... Read Morearriving back to me in less than 36 hours. أشكركم على سرعة الاستجابة واحترافية التعامل. The entire experience was smooth and efficient. Thank you again for your excellent service.
Verified
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Originally posted on lostfoundcenter.com
Date Posted: Feb 23, 2024
Frequently Asked Questions
Everything you need to know about the product and billing.
No! You may file a standard low priority claim with our system free of charge and it will be submitted to our partners within 10-14 business days.
Premium higher priority services tickets which are +92% more likely to be recovered start at $24.
You can contact our customer service via phone and you will be assisted accordingly.
Please note that by placing an order with ARS, you are authorizing us to promptly mobilize our resources, including staff agents and third-party personnel, to actively make our best effort to locate and recover any lost items on your behalf. We value your satisfaction and aim to resolve any issues as quickly and fairly as possible. If for any reason you need to cancel your claim, please notify us within 24 hours and we will do our best to accommodate your request. Please note that any refunds are subject to our terms and conditions.
We are a U.S. based company with a remote customer care team located in cities across the world. Our agents can be reached by email or chat 7-days a week from 9 am to 9 pm EST.
Yes! We have a global network of contacts to relevant personnel and lost and found locations. We will also coordinate the shipping process once your lost item is located.
Carriers vary, but we will provide you with all the information to ensure a simple and stress free process.
Yes! When filling out your claim, you can include a note with your international number and specify the best time to call.
Our agents can be reached by phone, email, or chat 7-days week from 9 am to 9 pm EST using the information on our contact us page.
We offer phone support in English and Spanish via chat and phone.
You are assigned a dedicated support agent who will be the primary contact for all matters related to your claim. You will also receive regular email updates throughout the search for your lost item to ensure you’re kept informed every step of the way.
After submitting a report of your lost item, you will receive an email confirmation. If an item fitting your description is found, we will assist you in the retrieval process from start to end.
After you file a claim, your claim will be entered into our database. Our concierge agents will open an investigation and notify relevant personnel to start a search for your item. It includes regular communication and updates with relevant locations to ensure your claim is prioritized.
Paid case investigations are started immediately upon filing the report and you will be notified within 24 hrs. regarding the status of your claim. As we attempt to locate your lost property, we will keep your report open for 20 days.
We will call you and you may also track your case status directly through our website via the case status link using the information sent to your email address. Throughout the search for your lost item, regular email updates will be provided to keep you informed.
Should an item match the description you provided, we will reach out to you via phone or email to confirm ownership and coordinate instructions and links for shipping.
PLEASE NOTE: Our fees do not include shipping and shipping fees must be paid separately.
Procedures vary, but generally, we will provide you with a copy of a written authorization or have the person collecting the item present identification along with a description matching the lost item.