ORD – Chicago O’Hare International Airport
I had a terrible experience with my ring band slipping off while washing my hands in the bathroom. I tried to look for it and the same time worried about my flight. I cancelled my flight in hopes I could go back and claim for it. As I was scrolling I saw the service to expedited the search, so I filled out a claim through ARS, and agent Michael was incredibly empathetic. He contacted the airport ground staff and found my ring within the day. That kind of care and urgency truly speaks volumes about their dedication and service. Put a little faith and the rest will follow.