Where are you located?
We are a U.S. based company with a remote customer care team located in cities across the world. Our agents can be reached by email or chat 7-days a week from 9 am to 9 pm EST.
FAQ Category: Location
Are you able to find a lost item outside the U.S?
Yes! We have a global network of contacts to relevant personnel and lost and found locations. We will also coordinate the shipping process once your lost item is located.
How long will it take to ship if my item is found outside the U.S
Carriers vary, but we will provide you with all the information to ensure a simple and stress free process.
Can customer service call my international number?
Yes! When filling out your claim, you can include a note with your international number and specify the best time to call.